PRIVACY POLICY

Last updated March 25, 2025

1. Introduction

Behind the Hair Salon ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.behindthehairsalon.com], use our services, or engage with us via SMS communications. By accessing our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information: When you create an account, book an appointment, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
SMS Communications: We send SMS reminders for upcoming appointments. By replying to confirm, you consent to our cancellation and no-show policy.
Usage Data: We may collect information about your interactions with our website, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the information collected to:

Provide and manage our services, including appointment scheduling and confirmations.
Process payments and transactions.
Communicate with you regarding appointments, promotions, and policy updates.
Improve our website and services.
Comply with legal obligations and enforce our policies.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information with third-party service providers who assist us in operating our business, such as payment processors and appointment scheduling platforms, under strict confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at behindthehairsalon@gmail.com

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Behind the Hair Salon

389 Main Street

Watertown, MA 02472

Phone: (617) 744-5453

Email: behindthehairsalon@gmail.com

Effective Date: March 25, 2025

1. Acceptance of Terms

By accessing or using the services provided by Behind the Hair Salon ("we," "our," or "us"), including booking appointments and receiving services, you agree to comply with and be bound by these Terms of Service.

2. Appointments and Cancellations

Booking: Appointments can be scheduled via our website, phone, or in person. A valid credit card may be required to secure your booking.
SMS Confirmations: We send SMS reminders for upcoming appointments. By replying to confirm, you agree to our cancellation and no-show policy.
Cancellation Policy: Please provide at least 24 hours' notice for appointment cancellations or rescheduling. Cancellations or rescheduling within 24 hours will incur a charge of 50% of the full service price.
No-Show Policy: Failure to attend a scheduled appointment without prior notice will result in a charge of 100% of the scheduled service price.

3. Services and Pricing

We strive to provide accurate information about our services and pricing. However, prices and services are subject to change without prior notice. We reserve the right to refuse service to anyone for any reason.

4. Payment

Payment is due at the time services are rendered. We accept various forms of payment, including cash, credit cards, and other electronic payment methods.

5. Liability

Our liability for any claims arising from your use of our services is limited to the amount you paid for the services in question. We are not liable for any indirect, incidental, or consequential damages.

6. Privacy

Your use of our services is also governed by our Privacy Policy, which can be found at [www.behindthehairsalon.com/privacy-policy.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised terms.

8. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.

9. Contact Information

For questions about these Terms of Service, please contact us at:

Behind the Hair Salon

389 Main Street

Watertown, MA 02472

Phone: (617) 744-5453

Email: behindthehairsalon@gmail.com